The Auto Attendant & IVR (Interactive Voice Response) technology allows callers to direct their calls based on voice commands or system phone prompts. If implemented...
Local Number Porting Guide
This guide will serve as an aid to understanding the different types of Number ports and how to use our pricing schedule to determine what category a number port will be. This...
Porting Authority Form
Transferring your existing phone numbers to 1cloud Voice & Data requires completion of a Porting Authority Form (PAF) which you can download here. Simply type in the required...
Troubleshooting NBN HFC for No connection
This article will guide you through the troubleshooting for no internet connection on an NBN™ HFC service. If you still can’t get online after troubleshooting, please...
nbn™ Service Classes and what it means to you
So the day is near and the nbn™ will be live in your area soon. Here’s what you need to know about nbn™ service classes. References: DPU - Distribution Point...
Arris CM8200 for NBN HFC Status Lights
This article will explain the meaning of the status lights found on the Arris CM8200 Modem, the default NBN™ Connection Box for NBN™ HFC. These lights may help you qu...